Frequently Asked Questions
Everything you need to know before booking
General Questions
What is Virtual Care Remedy?+
A telehealth practice providing convenient, patient-centered medical care online.
How does telehealth work?+
You book online, meet virtually, and receive treatment and prescriptions if medically appropriate.
Who is eligible for treatment?+
Eligibility is determined during your visit based on your medical history and needs.
What states do you serve?+
We currently provide telehealth services in:
• Mississippi
• Arizona
• Florida
Coming soon:
• Colorado
• Washington
• Oregon
• Mississippi
• Arizona
• Florida
Coming soon:
• Colorado
• Washington
• Oregon
Do I need insurance?+
No. All services are self-pay.
Booking & Appointments
How do I book an appointment?+
Appointments can be scheduled through our online booking page. If you need assistance, visit our Contact Us page.
Do I have to pay before my appointment?+
Yes. Payment is required at the time of booking to secure your appointment.
What happens after I book?+
You will receive confirmation and complete your intake forms prior to your visit.
Can I reschedule or cancel my appointment?+
Appointments may be rescheduled based on availability. Late cancellations may not be eligible.
What if I miss my appointment?+
Missed appointments may require a new booking and payment.
Payment Policy:
Payment is required at booking. All services are non-refundable once completed.
Payment is required at booking. All services are non-refundable once completed.
Consultation Process
Do I need a consultation?+
A consultation is required for weight loss program initiation. Other services may not require one.
What happens during the consultation?+
Your provider reviews your history, evaluates eligibility, and creates a personalized treatment plan.
How long is the appointment?+
Appointments typically last 15–30 minutes depending on your needs.
Will I receive a prescription?+
Prescriptions are issued if medically appropriate.
What if I am not a candidate for treatment?+
Your provider will discuss alternative options or next steps if treatment is not appropriate.
Weight Loss Program
What medications do you prescribe?+
GLP-1 medications may be prescribed based on eligibility.
How does the program work?+
You complete a consultation, receive a personalized plan, and follow up as needed.
When will I see results?+
Results vary, but many patients begin seeing changes within a few weeks.
Is medication included in the price?+
Some programs include medication, while others may bill separately.
Medication & Shipping
How is medication delivered?+
Medications may be shipped directly to your home when applicable.
How long does shipping take?+
Shipping times vary but are typically a few business days.
Are supplies included?+
Yes. Supplies and instructions are included when needed.
Pricing & Payments
Do you offer financing options?+
Yes. Financing options such as Klarna, Cherry, or CareCredit may be available.
What payment methods are accepted?+
Major credit and debit cards are accepted.
Can I use HSA/FSA?+
HSA/FSA eligibility depends on your provider. Please verify with your plan.
Policies
Do you offer refunds?+
No. All payments are non-refundable once services are rendered.
Can medication orders be canceled?+
No. Medication orders cannot be canceled once processed.
Is my information secure?+
Yes. We use secure, HIPAA-compliant systems to protect your information.